Terms & Conditions

Booking Guidelines & Cancellations
All treatment times are approximate as time is not allowed for preparations, consultation and relaxation. For your comfort we suggest you arrive 5 minutes before the schedule start of your treatment. Regretfully late arrival may result in reduced treatment time. Please note that we require a minimum of 24 hours notice should you wish to cancel an appointment as a courtesy to the therapist and other clients. In the event that you are unable to give the minimum notice, a 100% charge of your appointment will be made, or one treatment will be deducted from your course.

Medical Information
Please inform us of any medical conditions you may have, including pregnancy, before you make your booking. Certain medical conditions may preclude you from having some of the treatments available. Please advise us if your details change.

In the interests of safety please do not bring young children with you for a treatment. No pets allowed at any time. Anybody under the age of 16 must have parental/guardian consent for any treatment.

Gift Vouchers
Gift vouchers are available from treatments and are also available online. Gift vouchers are valid for 12 months from date of purchase and are non-refundable.

Courses are valid for 12 months from the date of purchase. No refunds on courses or exchanges for other treatments. Course treatment’s can be undertaken by any therapist employed by Serene and are not with a specified therapist. Serene reserves the right to allocate a alternative therapist Serene's discretion.

Special Offers
Individual treatment discounts are for the first treatment only. Special offers cannot be used in conjunction with any other offers or promotions. 3 For 2 offer on applies to one treatment. Discounted prepayment for treatments is not permitted.

Serene accept no responsibility for loss or damage to personal belongings on our premises.